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We are seeking 2 Service Desk Analysts with a PV Clearance, for a 12 month contract based in the ACT. The Service Desk Analysts will provide incident response, data transfer capability and level one ICT support to this Federal agency and its relevant stakeholders.
Key Responsibilities include:
To apply, contact Zarina at zarinaf@whizdom.com.au or 0480 002 504. Applicants must have a valid TSPV Clearance, or have held one in the past 12 months. Applications close Tuesday 21 January 2025 and requires selection criteria addressed.
Service Desk Analyst
| Job title : | Service Desk Analyst |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | $100 - $120 per hour |
| Start date : | 2025-01-07 |
| Duration : | 12 months |
| Job Reference : | V-48862 |
| Contact name : | Zarina Fitzgerald |
| Contact email : | zarinaf@whizdom.com.au |
| Job published : | 14 days ago |
Key Responsibilities include:
- Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
- Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support.
- Understand and apply knowledge of the general features and capabilities of the agency and current industry accepted hardware and software products.
- Research and explain vendor products and organisational policies to stakeholders.
- Build and sustain effective working relationships with team members and actively participates in team work and group activities.
- Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations.
- Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action.
- Design solutions to issues impacting on the achievement of desired outcomes.
- Communicate service and degradation issues to customers applying a range of customer service skills.
To apply, contact Zarina at zarinaf@whizdom.com.au or 0480 002 504. Applicants must have a valid TSPV Clearance, or have held one in the past 12 months. Applications close Tuesday 21 January 2025 and requires selection criteria addressed.
Job has Expired