Seeking an APS4 Service Desk Analyst/Officer for a fixed Non-ongoing 12 month Contract

Skills and Experience Required:

Ability to apply Level 1 troubleshooting/investigations on all reported ICT issues (hardware and software) using appropriate toolsets to determine the root cause and recorded in a Service Desk ticketing system
Experience in IT customer service role or similar
Experience and knowledge of end user hardware components (Desktop equipment and peripherals, networked printers, mobile devices, scanners, audio visual)
An understanding of service management frameworks such as ITIL
Sound technical knowledge, including Microsoft Windows technologies Office products.
Experience managing Microsoft Active Directory objects
Excellent customer service skills
A sound understanding and knowledge of video conferencing technologies and concepts

Initial contract duration: 12 Months Contract Non ongoing contract or open to S26 transfers

Salary - $76,114 to $82,640 (plus 15.4% Superannuation)

Location of work & working arrangements - Adelaide or Melbourne

Security Clearance - Must have a Baseline security Clearance

How to Apply

Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks

Closing date: Tuesday 21 January 2025

Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information

Job title :	Service Desk Analyst
Contract type :	Permanent
Location :	Adelaide
Sectors :	IT & Telecomms Helpdesk /Support
Salary :	$76114 - $82640 per annum
Start date :	2025-01-09
Duration :	12.0 MONTH
Job Reference :	V-48936-2
Contact name :	Joanne Finchett
Contact email :	joanne@whizdom.com.au
Job published :	12 days ago