Our Government client is looking for a Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

Job Duties and Responsibilities

Responding to support requests to enable problem resolution and promptly refer unresolved calls as appropriate.
Ensuring that documentation is available and in an appropriate format for those providing or receiving support.
Assist in the production of relevant technical documentation and instructions.

Location and Contract Term

The preferred location is ACT, Canberra. 12 months contracts with 2 X 12 months extensions

Security Requirements

All candidates must have a Positive Vetting (TSPV)

How to Apply

Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes on 4 April 2025 at 11:00 am Call Peter Warby on 0480 011 480 or intel@whizdom.com.au for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks

Job title :	Service Desk Analyst
Contract type :	Contract
Location :	Canberra
Sectors :	IT & Telecomms Helpdesk /Support
Salary :	$100 - $130 per hour
Start date :	2025-03-16 00:00:00
Duration :	12.0 MONTH
Job Reference :	V-50759
Contact name :	Peter Warby
Contact email :	peterw@whizdom.com.au
Job published :	13 days ago