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ICT Help Desk Officer
About our client:
Our client is a smaller NSW State Government office specialising in community outreach and grants, language services and social projects with a high impact in the community.
About the role:
As an ICT Help Desk Officer, you will be responsible for providing technical support and troubleshooting for various IT-related issues. You will assist users with operating systems, Microsoft 365 applications, Active Directory, and hardware troubleshooting. Your role will also involve ensuring security awareness and managing support tickets efficiently.
Key responsibilities will include:
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
ICT Help Desk Officer
| Job title : | ICT Help Desk Officer |
| Contract type : | Contract |
| Location : | Parramatta |
| Sectors : | |
| Salary : | $370 - $410 p/Day + Super |
| Start date : | 2025-03-05 00:00:00 |
| Duration : | 12.00 Months |
| Job Reference : | V-50484 |
| Contact name : | Farbar Siddiq |
| Contact email : | farbars@whizdom.com.au |
| Job published : | about 12 hours ago |
About our client:
Our client is a smaller NSW State Government office specialising in community outreach and grants, language services and social projects with a high impact in the community.
About the role:
As an ICT Help Desk Officer, you will be responsible for providing technical support and troubleshooting for various IT-related issues. You will assist users with operating systems, Microsoft 365 applications, Active Directory, and hardware troubleshooting. Your role will also involve ensuring security awareness and managing support tickets efficiently.
Key responsibilities will include:
- Basic troubleshooting of Windows 10/11
- Assisting users with Outlook, Teams, SharePoint, OneDrive, and licensing issues
- User account creation, password resets, and basic permissions management in Active Directory
- Diagnosing issues with PCs, laptops, printers, and peripherals
- Ensuring security awareness, including MFA, endpoint security, and phishing prevention
- Strong customer service skills
- Logical troubleshooting approach to resolve technical issues efficiently
- Ability to prioritize tasks and handle multiple support tickets
- Experience with logging issues and resolutions in a ticketing system (e.g., Zoho Service Desk, ServiceNow)
- CompTIA A+ (Basic IT skills)
- Microsoft 365 Certified: Fundamentals (MS-900)
- CompTIA Network+ (Basic networking knowledge)
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.