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RG 146 Qualified Senior Assessor
Mandatory Requirements:
Key Responsibilities
Desired
Location and Contract Term:
Security Requirements: Australian Citizen
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0405 394 106 or email georgew@whizdom.com.au for any further information.
Applications close on 20th July @024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Senior Case Assessor
| Job title : | Senior Case Assessor |
| Contract type : | Contract |
| Location : | Sydney |
| Sectors : | |
| Salary : | Up to $70 per hour (Inc Super) |
| Start date : | 2024-07-14 |
| Duration : | 12 Months |
| Job Reference : | V-44923 |
| Contact name : | George Wright |
| Contact email : | georgew@whizdom.com.au |
| Job published : | about 2 months ago |
Mandatory Requirements:
- RG-146 Certified (all modules)
- 4+ years’ experience in complex financial advice remediation programs, with at least 1 year in a Quality Assurance role
- Proficient verbal and written communication skills with a customer service orientation
- Ability to coach and mentor junior staff to remediate quality issues
Key Responsibilities
- Contact customers to understand and document complaint specifics including all relevant details
- Follow-up and follow-through (via both email and telephone)
- Request relevant information including confidential documents to assess complaints
- Document customer information and case assessment work papers and outcomes in case management system in required format and level of detail
- Draft formal ‘Assessment Outcome’ document to be shared with both client and customer
- Identify opportunities to refine assessment and compensation calculation methodologies and work collaboratively with project management to implement
- Conduct Quality Assurance reviews of junior staff’s work products and deliverables
- Provide coaching to junior staff where required
- Act as a point of escalation for junior team members
- Act as a point of escalation for customers on complex remediation issues and/or disputes
- Work collaboratively with Squad Lead and Project Workforce Management on resourcing workflow and performance issues
Desired
- Proficient in Excel
- Prior supervisory experience
Location and Contract Term:
- Melbourne or Sydney
- 12 Month Contract
- On-site with Hybrid in the future
Security Requirements: Australian Citizen
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0405 394 106 or email georgew@whizdom.com.au for any further information.
Applications close on 20th July @024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Job has Expired