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About the Client
Our client is a leading global technology company renowned for its innovative solutions and commitment to excellence. They are dedicated to transforming businesses through cutting-edge technology and exceptional service delivery.
About the Role
We are seeking a highly skilled IT Service Management (ITSM) Specialist to join multi-disciplinary product teams. The successful candidate will:
The ideal candidate will have:
To be eligible for this role, you must be an Australian Citizen. Due to the work environment, our client has requested that all candidates are required to hold a current NV1 Security Clearance.
How to Apply
Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by 9am, Monday 24th February 2025.
Please call Salina Bohara on 0480 002 449 for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks
ITSM Specialist
| Job title : | ITSM Specialist |
| Contract type : | Contract |
| Location : | Parkes |
| Sectors : | |
| Salary : | Competitive |
| Start date : | 2025-02-20 |
| Duration : | 6.0 MONTH |
| Job Reference : | V-50108 |
| Contact name : | Salina Silwal Bohara |
| Contact email : | salinas@whizdom.com.au |
| Job published : | 1 day ago |
Our client is a leading global technology company renowned for its innovative solutions and commitment to excellence. They are dedicated to transforming businesses through cutting-edge technology and exceptional service delivery.
About the Role
We are seeking a highly skilled IT Service Management (ITSM) Specialist to join multi-disciplinary product teams. The successful candidate will:
- Establish and enhance IT Service Management capabilities, including Incident and Problem management, Business Reporting, and Monitoring management.
- Lead and manage analysis activities, including identifying and documenting requirements, managing issues, and facilitating workshops.
- Review and analyse current ITSM business practices, collaborate on the design of new processes, and participate in their implementation.
- Coordinate the development of system service level agreements and knowledge articles, and present these to senior stakeholders.
The ideal candidate will have:
- Candidates with an operations or transformation consulting background with an understanding in service management (ITSM) would be good
- A strong understanding of the ITIL 4 framework, practice areas, processes, and good practice implementation.
- Experience in improving IT processes (e.g., Request for Service, Incident, Problem, Change, Release, Asset, and Configuration Management) based on ITIL best practices.
- Strong technical and analytical proficiency, with the ability to analyse data from multiple sources, synthesise information, identify and solve problems, reason logically, draw valid conclusions, and develop and communicate effective solutions.
- Results-oriented with excellent oral, written, and presentation skills to communicate and influence various levels of leadership across the organisation.
- The contract period is 6 months, with extension options.
- Competitive salary and benefits package.
- Opportunity to work with a leading global technology company and a Large Federal end client.
- A dynamic and collaborative work environment.
- Professional development and career growth opportunities.
- The chance to make a significant impact on the organisation’s IT Service Management capabilities.
To be eligible for this role, you must be an Australian Citizen. Due to the work environment, our client has requested that all candidates are required to hold a current NV1 Security Clearance.
How to Apply
Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by 9am, Monday 24th February 2025.
Please call Salina Bohara on 0480 002 449 for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks