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RG 146 Qualified Team Lead
Mandatory Requirements:
Key Responsibilities
Desired
Location and Contract Term:
Security Requirements: Australian Citizen
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Applications close on 19th July 2024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Team Lead
| Job title : | Team Lead |
| Contract type : | Contract |
| Location : | New South Wales |
| Sectors : | |
| Salary : | Up to $85 Per Hour (Inc Super) |
| Start date : | 2024-07-14 00:00:00 |
| Duration : | 12 Months |
| Job Reference : | V-44924 |
| Contact name : | George Wright |
| Contact email : | georgew@whizdom.com.au |
| Job published : | 4 months ago |
Mandatory Requirements:
- RG-146 Certified (all modules)
- 5+ years’ experience in complex financial advice remediation programs, with at least 2 years in a Quality Assurance role
- Proficient verbal and written communication skills with a customer service orientation
- Prior supervisory experience with teams of around 10 FTEs
- Ability to coach and mentor staff at all levels on quality and performance issues
- Project management and/or resource tracking experience
Key Responsibilities
- Upskill as trainers and conduct training and upskill squads
- Oversee and manage complaint workflow and squad resourcing
- Track and report on all key KPIs
- Escalate all key decisions / methodology related matters to Delivery Lead
- Key point of contact for stakeholders and Delivery Lead
- Identify opportunities to refine assessment and compensation calculation methodologies and work collaboratively with project management to implement
- Provide coaching
- Act as a point of escalation
- Work collaboratively with Squad Lead and Project Workforce Management on resourcing workflow and performance issues
- Manage project governance and work product delivery.
Desired
- Proficient in Excel
Location and Contract Term:
- Melbourne or Sydney
- 12 Month Contract
- On-site with Hybrid in the future
Security Requirements: Australian Citizen
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Applications close on 19th July 2024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Job has Expired