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Client Service Officer
About the role:
Responsible for delivering high quality customer services that are reliable, timely and are consistent.
The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.
The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.
Key responsibilities will include:
This contract is available for an initial 3-week term with likely extension options.
This role can be performed from Parramatta – 5 days in the office required.
Candidates must have full Australian Work Rights
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Client Service Officer
| Job title : | Client Service Officer |
| Contract type : | Contract |
| Location : | Parramatta |
| Sectors : | |
| Salary : | Up To $40 Per Hour + Super |
| Start date : | 2024-11-04 |
| Duration : | Until End of November - Likely Extensions. |
| Job Reference : | V-47288 |
| Contact name : | George Wright |
| Contact email : | georgew@whizdom.com.au |
| Job published : | 16 days ago |
About the role:
Responsible for delivering high quality customer services that are reliable, timely and are consistent.
The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.
The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.
Key responsibilities will include:
- Proactive Customer Management.
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues across NSW services.
- Deliver high quality, respectful, consistent, empathetic and timely services to customers that are in line with Customer Excellence Principles.
- Work closely with staff from Estate Planning & Administration and Public NSW divisions to achieve quality outcomes focused on customer need. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration.
This contract is available for an initial 3-week term with likely extension options.
This role can be performed from Parramatta – 5 days in the office required.
Candidates must have full Australian Work Rights
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.